System Support Officer

Location: Perth
Job Type: Permanent
Discipline: Technology
Reference: J37320
About the Role
To be the first point of contact for technical issues, and to consistently maintain a high level of customer service. Maintain and support staff in the use of computer hardware, software, IP telephony, mobile devices and peripherals across the organisation.

Key Criteria
Helpdesk Support 60%
  • Monitor, maintain, prioritise and resolve level 1, and 2 support enquiries in person and by phone
  • Android and Windows mobile devices, including enterprise mobility management tools
  • Provide support and advice for IT hardware, Windows operating system, Microsoft Office, specialist apps and software
  • Management and maintenance of users and groups in Active Directory, IP telephony, and other systems
  • Diagnose user issues with enterprise software systems

Systems Support 15%
  • Server administration and management
  • Diagnose network issues
  • Support the Systems Administrator in projects and duties

Administration 15%
  • Create and maintain working documentation, including user documentation
  • Monitoring reporting of backups, spam filter and other required services
  • Contribute to the development of support standards and guidelines
  • Obtain quotes and purchase IT services, hardware and software

What's on Offer?
This is an excellent opportunity to join an experienced team of professionals as part of a developing organisation. Offering an admirable salary package.

For more information or a confidential discussion please contact Daniel Mance on 08 6467 0608 or click 'Apply Now'.

Our Client
A regional Western Australia based information and related technology department is seeking a System Support Officer with a desire to drive excellent customer service and quality Technical support.

They are leading government agency who supports numerous and diverse departments providing maintenance and development for new strategies in a number of areas in Perth.

About Us
Titan Recruitment has been delivering complete, innovative and effective recruitment solutions across Australia for over two decades and is recognised as a leading Engineering and Technology recruitment and contracting specialist. Our service delivery is underpinned by traditional values and an innovative approach to help clients, contractors and candidates achieve their goals.

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Titan Recruitment is an advocate for Equal Employment Opportunity, and we encourage applications from all interested applicants.