Senior Service Desk Lead

Location: Perth
Job Type: Contract
Discipline: Technology
Reference: J34366

Titan Recruitment is a leading specialist IT and Technical Recruitment and Contracting consultancy having successfully placed skilled professionals in jobs across Australia and overseas. We have a top-tier client base from a broad range of sectors looking for talented professionals.

Our Client

A supplier of transport services to Western Australia spanning metropolitan and regional centres and responsible for the design, build and maintenance of smarter, integrated and optimised transport infrastructure.

About the Role

We are looking to appoint a Senior Service Desk Lead professional who has demonstrated experience in leading and managing a small team of analysts, with focus on SLA and incident management within an enterprise ITIL environment. You will have strong skills in people development, process adherence and staff rostering, coupled with excellent communication skills and ability to work under pressure juggling changing priorities and multiple deadlines.

Key Criteria

You must demonstrate the following:

  • Previous experience in a team lead service desk role with emphasis on SLA / incident management
  • ITIL v3 Foundation certification
  • ServiceNow (or equivalent) working knowledge
  • Focus on people, process and professionalism
  • Excellent communication skills and ability to work under pressure

What's on Offer

This is an excellent opportunity to join an established organisation and enterprise-level service desk team of professionals. This is an initial 3 month contract position with potential opportunity to be extended. Working hours are full-time Monday to Friday typical working week.

For more information and a confidential discussion please contact Edwin Foo on (08) 6467 0678 or click Apply Now'.